Shipping & Handling
WE MIGHT BE SLOW IN SOME WAYS, BUT WE SURE DO SHIP FAST!
Here at Orangatang we take pride in getting your order out fast. All orders are processed immediately. Most ship same day!
U.S. ORDERS
- All shipments start their journey from beautiful Culver City, California.
- Shipping rates are displayed during checkout before you place your order.
- We ship with UPS and USPS. If you enter a PO box as your shipping address, we will automatically ship with USPS.
- Tracking information will be automatically emailed to you after your order ships.
- Orders must be placed by 9am (Pacific Standard Time) to ship same day. Orders placed after 9am on a business day or on a weekend/holiday will ship out the following business day.
- We offer a FREE GROUND SHIPPING option for all orders over $65.
INTERNATIONAL ORDERS
- All shipments start their journey from Culver City, California.
- Shipping rates are displayed during checkout before you place your order.
- IMPORTANT - Import duties and taxes are included and itemized on your order. Please track carefully and expect instructions from the carrier regarding final delivery.
- Tracking information will be automatically emailed to you after your order ships.
- Orders placed by 11am PST on a business day will ship out the same day. Orders placed after 11am PST on a business day or on a weekend/holiday will ship out the following business day.
- We ship with DHL eCommerce (a postal service), and DHL Express. A PO Box is not acceptable for international orders.
ALL ORDERS
Please note it is your responsibility to provide a safe location for parcel delivery.
Depending on your address, carriers may offer both free and paid services including:
- Receive proactive delivery alerts
- Manage your deliveries with a delivery planner
- Authorize shipment release
- Reroute and reschedule deliveries
- Provide delivery instructions to your driver
- Leave your package with a neighbor
The carrier will likely deny a claim for lost or stolen parcels if you do not provide a safe location for delivery or use their free delivery services. Please refer to the carrier tracking page for options.
APPAREL
- Most apparel items are made to order and ship directly from the manufacturer (separately from other products on orangatangwheels.com). These items are eligible for free shipping on US orders (see above).
- You'll receive separate shipping confirmation for these items as they are fulfilled.
- Making products on demand instead of in bulk helps reduce overproduction. Thanks for making thoughtful purchasing decisions!
INTERSTELLAR ORDERS
- All shipments start their journey from Earth.
- Shipping rates are astronomical.
- We ship with SpaceX exclusively.
- Orders will ship out the next available launch date.
